When something goes wrong in your automation, the best place to start is the logs. Logs are a record of how your workflow ran, and often they’ll give you hints about what went wrong—whether it’s a missing element, a timeout, or something unexpected on the website.
Taking a quick look at your logs might help you solve the issue on your own without waiting for support.
How to Find and Export Logs
You can export logs from three places in the Octoparse AI client, depending on your workflow stage:
During debugging in the workflow editor When you run your workflow in the editor, you can open the log panel to see what’s happening step by step. If you need to save it, just click Export Logs to download a
.txtfile.
From past runs on the homepage On the client homepage, check the Logs tab in the left sidebar. Here you can review logs from your historical runs (available for the past 30 days) and export them if needed.
While the workflow is running When an automation is in progress, you’ll see a small status window showing the run details. From there, you can click View Logs → Export Logs to save the current run’s log file.
Each of these options gives you a .txt file you can open and review. Many issues—like wrong XPath, network errors, or blocked pages—can often be identified here.
Still Stuck? Contact Our Support Team
If you’ve gone through the logs but can’t resolve the issue, that’s when our Support Team steps in. The quickest way to help us help you is by sharing those logs along with a short description of what you were trying to do.
You can reach us in two simple ways:
By email: Send everything to [email protected].
Through in-client chat: Open the chat window directly inside Octoparse AI and start a conversation.
To speed things up, please also include:
A screenshot of your workflow or the error message
Your Octoparse AI client version
A short description of what you were trying to do when the problem happened
It really helps if you include your exported logs, a screenshot of the workflow or error message, and your client version number. With this information, we can usually pinpoint the problem in one go. Our team typically responds within 24–48 hours.
Stay tuned for our reply! You can check your email inbox or the Message tab in the client for updates.
Making the Most of the Help Center
While you wait—or even before writing to us—the Octoparse AI Help Center is always open and searchable. It’s more than just a FAQ: you’ll find step-by-step guides for beginners, detailed command documentation linked directly from the workflow editor, and practical tutorials that cover common challenges.
For example, if your log shows an XPath error, try searching “XPath” in the Help Center—you’ll find examples and tips on fixing broken selectors. If the issue is with scheduling, search “time trigger” and you’ll see how to set it up properly.
Exploring the Help Center first can often solve your problem immediately, without waiting for an email reply.
By reviewing and exporting your logs, you give yourself the best chance to solve issues quickly. And if you still need help, sharing those logs with us ensures you’ll get clear, effective support without delay.